Water Damage and Disaster Pros
On Call 24/7 For Water Damage Restoration in New Braunfels, Seguin, San Marcos and Central Texas
Insurance Preferred Water Damage Restoration Specialist
All Insurance Accepted
RIA • IICRC Certified • Direct Insurance Billing
📘 Read the 60-Minute Water Damage Survival GuideDamage Assessment
Describe your situation and we'll respond fast. What's a moisture survey?
5.050 reviews50+ Five-Star Reviews — Zero Shortcuts
Central Texas homeowners and insurance adjusters consistently rate WTR Restoration 5.0 across Google, BBB, and HomeAdvisor.
"Ben and his crew are the best of the best! He pays attention to detail and is extremely thorough. He goes over and beyond without hesitation. If you need water mitigation/restoration Ben is your guy!"
"WTR Restoration arrived in less than an hour when our bathroom flooded. They handled everything with the insurance company. Highly recommend!"
"Ben and his crew took care of our Canyon Lake home after a toilet overflow. The rebuild looked even better than before the damage."
"They explained every step, set up drying equipment, and worked directly with our adjuster. Outstanding service."
"Fast response time and professional work. Ben's expertise with insurance claims saved us thousands. Would use them again without hesitation."
"After our kitchen flooded, WTR was on-site within 45 minutes. Their thermal imaging found hidden moisture we didn't know about. True professionals."
"White glove service from start to finish. They treated our home like it was their own. Ben personally walked us through the entire process."
What To Do After a Water Loss
We will arrive in less than 60 mins, ready to work.
- Move items that may get wet to dry areas
- Move items that can transfer color (rugs, draperies, bedding) from carpets/floors
- Mop up excess water (except sewer backup — leave that to us)
- Document your loss for your insurance claim
- Don't use any appliances or electronics — shut off power
- Don't vacuum up water due to electrocution risk
Water Damage Mitigation Built on Speed, Science, and Documentation
Here's what most homeowners don't understand: water damage isn't just what you can see. Water migrates behind walls, under flooring, into insulation, and through structural cavities. If you only dry what's visible, you're setting up for mold growth, structural damage, and claim disputes.
Here's what separates WTR from generic restoration companies:
We Map Moisture, Not Just Visible Water. Using thermal imaging and professional moisture meters, we identify hidden water migration before it becomes a bigger problem. We document moisture readings throughout the drying process — not just "before" and "after."
We Understand Insurance Documentation. Ben worked as a public adjuster for 10 years handling complex commercial claims. He knows what adjusters need to see, what questions they'll ask, and how to document cause, scope, and mitigation decisions. We provide Xactimate estimates that match carrier pricing databases.
We Use Professional Drying Science. Structural drying isn't just "run fans until it feels dry." We use psychrometric calculations, dehumidification strategy, air movement placement, and continuous monitoring. We follow IICRC S500 standards for water damage and S520 standards when mold concerns exist.
We're Local and Owner-Led. No call centers. No franchise protocols. No out-of-state dispatch. Ben Jernigan responds directly to New Braunfels, San Marcos, Seguin, and Canyon Lake emergencies. You get 20+ years of restoration experience, not a new technician following a checklist.
We Document for the Claim. Every WTR job includes moisture readings, equipment logs, photo documentation, thermal images, and written summaries. Many jobs also include 3D Matterport scans and Concerto cloud-based drying documentation. Your claim file is complete from day one.